Refund policy

Cancellation & Refund Policy

Effective Date: 17 July 2026

At CITY MART GROUPS, customer satisfaction is important to us. This Cancellation & Refund Policy explains the conditions under which orders may be cancelled, returned, exchanged, or refunded.

1. Order Cancellation

a. Cancellation by Customer

  • Orders can be cancelled within 24 hours of placing the order, provided they have not yet been shipped.

  • To request a cancellation, please contact us at citymart.groups@gmail.com or +91 91500 40029.

  • Once an order has been shipped, it cannot be cancelled.

b. Cancellation by CITY MART GROUPS

We reserve the right to cancel any order due to:

  • Product being out of stock.

  • Payment failure or unsuccessful payment verification.

  • Pricing or product information errors.

  • Suspected fraudulent activity.

  • Any other unforeseen circumstances.

If an order is cancelled by us, a full refund will be processed to the original payment method.

2. Return Policy

We accept returns for eligible products under the following conditions:

  • Return requests must be made within 7 days of delivery.

  • Products must be unused, unworn, unwashed, and in their original condition with all tags, labels, and packaging intact.

  • Products showing signs of use, washing, alteration, or damage caused by the customer will not be accepted.

To initiate a return, please email citymart.groups@gmail.com with:

  • Order Number

  • Product details

  • Reason for return

  • Photos (if the item is damaged or incorrect)

3. Refund Policy

Refund Eligibility

Refunds are applicable for:

  • Orders cancelled before shipment.

  • Approved returns that meet our return conditions.

  • Damaged, defective, or incorrect products received (supported by clear photos or an unboxing video).

Refund Processing

  • Refunds will be processed after the returned product has been received and inspected.

  • Approved refunds will be credited to the original payment method within 7–10 business days.

  • Shipping charges are non-refundable unless the return is due to our error.

Refund Exceptions

Refunds will not be provided for:

  • Used or washed products.

  • Products without original tags or packaging.

  • Products damaged after delivery due to customer handling.

  • Clearance, promotional, or sale items unless they are defective or damaged.

4. Exchange Policy

We offer exchanges for size (and colour where applicable), subject to stock availability.

  • Exchange requests must be made within 2 days of delivery.

  • The product must be unused and in its original condition.

  • Customers may be responsible for exchange shipping charges unless the exchange is due to our mistake.

5. Non-Returnable Items

The following products cannot be returned or refunded unless they are damaged or defective:

  • Innerwear

  • Briefs

  • Vests

  • Socks

  • Personalised or customised products

  • Gift cards

6. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error.

  • We recommend using a trackable courier service, as we are not responsible for lost return shipments.

7. Contact Us

For any questions regarding cancellations, returns, exchanges, or refunds, please contact us:

CITY MART GROUPS

Email: citymart.groups@gmail.com

Phone / WhatsApp: +91 91500 40029

Store Address:
CITY MART GROUPS
Men's Wear
First Floor, Opposite Sathiya Showroom,
Gandhi Nagar, Aruppukottai – 626101, Tamil Nadu, India.