Terms of service

Terms & Conditions

Effective Date: 17 July 2026

Welcome to CITY MART GROUPS. These Terms & Conditions (“Terms”) govern your access to and use of our website, www.citymartgroups.com, and the purchase of products offered through our online store. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please do not use this website.

1. General

  • CITY MART GROUPS operates this website for the sale of men’s apparel and related fashion products.
  • By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • We reserve the right to modify these Terms at any time. Changes become effective immediately upon publication on this website. Continued use of the website constitutes your acceptance of the updated Terms.

2. Account Registration

  • You may create an account to place orders and manage your purchases.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • All information provided must be accurate and up to date.
  • We reserve the right to suspend or terminate any account that violates these Terms or is involved in fraudulent or abusive activities.

3. Products & Pricing

  • We strive to display product descriptions, colours, sizes, and images as accurately as possible. However, actual colours may vary depending on your device’s display settings.
  • Prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
  • Prices and product availability may change without prior notice.
  • We reserve the right to discontinue any product or limit quantities purchased.

4. Orders & Payment

  • Placing an order constitutes an offer to purchase the selected products.
  • We reserve the right to accept, reject, or cancel any order at our sole discretion.
  • Payment must be completed using the payment methods available at checkout, including Credit Cards, Debit Cards, UPI, Net Banking, Wallets, and other supported payment options.
  • Orders suspected of fraud or unauthorized transactions may be cancelled without prior notice.

5. Shipping & Delivery

  • Shipping charges, if applicable, will be displayed during checkout.
  • Estimated delivery times are provided for reference only and are not guaranteed.
  • Delays caused by courier partners, weather conditions, natural disasters, government restrictions, or other events beyond our control are not our responsibility.
  • Ownership and risk of loss transfer to the customer upon successful delivery.

6. Returns, Exchanges & Refunds

Please refer to our Cancellation, Return & Refund Policy for complete details regarding eligibility, procedures, and timelines for returns, exchanges, and refunds.

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product photographs, videos, website design, and software, is the exclusive property of CITY MART GROUPS and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

8. User Conduct

You agree not to:

  • Use the website for any unlawful purpose.
  • Attempt to gain unauthorized access to our systems.
  • Upload or transmit viruses or malicious software.
  • Interfere with the security or functionality of the website.
  • Misuse promotional offers or discount codes.

9. Limitation of Liability

To the maximum extent permitted by law, CITY MART GROUPS shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or our products.

Our maximum liability shall not exceed the amount paid by the customer for the relevant product.

10. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Virudhunagar District, Tamil Nadu, India.

11. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their content, privacy practices, or policies. Accessing third-party websites is at your own risk.

12. Force Majeure

CITY MART GROUPS shall not be liable for any delay or failure in performance resulting from events beyond our reasonable control, including natural disasters, strikes, pandemics, government actions, internet outages, or transportation disruptions.

13. Termination

We reserve the right to suspend or terminate access to our website without prior notice if these Terms are violated or if we suspect fraudulent or unlawful activity.

14. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

CITY MART GROUPS

TRD Complex, First Floor

Opposite Sathiya Showroom

Gandhi Nagar

Aruppukottai – 626101

Tamil Nadu, India

Email: cmg.onlinesales@gmail.com

Phone: +91 91500 40029